Last updated: October 5, 2026
This policy explains delivery for orders placed at fragrentis.com.
Shipping area and cost
Orders ship from our US warehouse. We offer free shipping throughout the United States. This policy covers US destinations.
Estimated delivery
Delivery is estimated at 5–7 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Carrier disruptions, holidays, weather and address issues may affect delivery. Contact us for an order-specific update.
Tracking your order
Use the tracking information supplied for your shipment or visit our order tracking page. Tracking updates may take time to appear after dispatch.
Address changes and delivery issues
Check your address before ordering. Contact us promptly if a correction is needed; changes may not be possible once a parcel is dispatched. For a missing parcel, contact our team so we can investigate. Report damaged or incorrect deliveries within 7 days, including your order number and photos of the item and packaging.
Contact Fragrentis
Email: customerservice@fragrentis.com
WhatsApp: +1 (904) 514-2643