Last updated: October 5, 2026
Eligible returns
Request a return within 30 days of delivery. Fragrances must be unopened, unused and complete with intact original packaging and seals. Used, sprayed or altered products are excluded unless delivered faulty, damaged or incorrect.
Problems with an order
Report damage, defects or incorrect items within 7 days of delivery. Include your order number, an explanation and clear photographs so we can assess a replacement or refund.
Arrange a return
Contact us before sending anything. Wait for approval and the return address. Buyers pay return shipping for ordinary returns; Fragrentis covers return shipping for confirmed delivery damage, defects or incorrect items. Use tracked shipping.
Refunds and exchanges
Returns are inspected before approval. Approved refunds are issued to the original payment method within 5–10 business days; bank posting may take longer. We do not offer direct exchanges. Return an eligible item and order separately.
Cancellations
Request cancellation within 24 hours of purchase, provided processing or dispatch has not started.
Contact Fragrentis
Email: customerservice@fragrentis.com
WhatsApp: +1 (904) 514-2643